At Salt & Sea Tours & Travels, we strive to ensure that our customers have a smooth and enjoyable travel experience. However, we understand that plans may change. This Refund and Return Policy outlines the terms under which cancellations, refunds, and adjustments can be made for our services.

1. Cancellation and Refund Policy

• Customer-Initiated Cancellations:

  • If you wish to cancel your booking, you must notify us in writing via email at operations@saltandsea.co.in.
  • Cancellations made 1 day before the start of the trip may be eligible for a partial refund, subject to the terms outlined below.
  • The amount refunded will depend on the services booked (e.g., tours, accommodation, transportation) and the notice period provided.

• Non-Refundable Services:
  Some services, such as special promotions, last-minute deals, or non-refundable tickets (e.g., flights, certain accommodations), are not eligible for refunds. These services will be clearly marked as non-refundable at the time of booking.

2. Changes to Bookings

• If you wish to make any changes to your booking (e.g., altering travel dates or destinations), please contact us at least 7 days in advance. We will do our best to accommodate your request, but changes are subject to availability and may incur additional charges.

3. Tour Cancellations by Salt & Sea

• In rare instances, Salt & Sea Tours & Travels may need to cancel a tour or service due to unforeseen circumstances, such as extreme weather, safety concerns, or lack of availability from third-party providers.
  • In such cases, you will be offered the option to reschedule the trip or receive a full refund for the affected services.
  • Please note that Salt & Sea is not responsible for any additional costs incurred, such as flights or hotel bookings not made through us.

4. Refund Process

• Refunds will be processed within 9355122260 business days of receiving your cancellation request.
• The refunded amount will be credited to the original payment method used during booking. Please note that banks and payment processors may take additional time to reflect the refund in your account.
• Any service fees, transaction charges, or non-refundable items will be deducted from the total refund.

5. Special Circumstances

• Medical Emergencies:
  In the event of a medical emergency that prevents you from traveling, please provide relevant documentation (e.g., doctor’s note) to request a refund or credit. We will evaluate these cases on a case-by-case basis.

• Force Majeure:
  Salt & Sea Tours & Travels is not liable for any refunds or compensation in cases of force majeure (events beyond our control), including but not limited to natural disasters, political unrest, pandemics, or other unforeseen circumstances that prevent the fulfillment of services.

6. Contact Information

For any questions or assistance regarding cancellations, refunds, or returns, please contact us at operations@saltandsea.co.in